Terms and Condition

Last Updated: 07/14/2026

Welcome to JHJ Window Cleaning. These Terms and Conditions apply when you request, schedule, or receive services from JHJ Window Cleaning. By approving an estimate or booking a service, you agree to the terms below.

1. Scope of Service

JHJ Window Cleaning provides residential window cleaning, commercial window cleaning, storefront window cleaning, gutter cleaning, solar panel cleaning, and new construction window cleaning.

The specific services included in your appointment will be listed in your approved estimate or booking confirmation.

2. Access and Property Preparation

Interior Access: For interior window cleaning, an adult aged 18 or older must be present to provide access unless another arrangement has been approved in advance.
Obstructions: Clients should clear window sills and move fragile items, furniture, decorations, and heavy blinds away from the work area before our arrival. JHJ Window Cleaning is not responsible for moving heavy furniture or valuable items.
Screens: Screen cleaning or removal is included only when listed in the approved service estimate. Clients may be asked to remove damaged, fragile, or difficult-to-access screens before service.

3. Pre-Existing Damage and Glass Conditions

Scratches and Blemishes: Cleaning may reveal pre-existing scratches, hard-water stains, mineral buildup, seal failure, fabrication debris, or other glass defects that were less visible before service.
Fragile or Defective Materials: JHJ Window Cleaning is not responsible for damage involving glass, screens, frames, seals, tint, or hardware that was already loose, damaged, deteriorated, defective, or improperly installed.

4. Weather Policy

Light rain does not always require window cleaning to be cancelled. However, appointments may be delayed or rescheduled because of severe storms, lightning, high winds, snow, ice, freezing temperatures, or other unsafe working conditions.

JHJ Window Cleaning will make reasonable efforts to notify the client and arrange a new service date.

5. Payment and Cancellations

Payment is due upon completion of the service unless different terms have been approved in writing.

Clients should provide at least 24 hours’ notice when cancelling or rescheduling an appointment. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.